Knowledge Management. Best Practices in Europe

One out of two companies have increased their productivity or aved costs with knowledge management. This is a result from a comprehensive cross-industry survey in Europe about knowledge management run by the Competence Center Knowledge Management at Fraunhofer IPK, Germany. Best practices in knowledge management from leading companies like Arthur D. Little, Booz Allen & Hamilton, Celemi, Hewlett-Packard, IBM, Phonak, Roche, Skandia and Thomas Miller are described for practitioners in different industries. The book shows how to integrate knowledge management activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required for knowledge management. An overview of approaches on intellectual capital and more than 50 km tools are listed and classified. The book concludes with an overview of the leading knowledge management projects in serveral European countries.