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  4. May I Assist You? - Exploring the Impact of Telepresence System Design on the Social Perception of Remote Assistants in Collaborative Assembly Tasks
 
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2025
Journal Article
Title

May I Assist You? - Exploring the Impact of Telepresence System Design on the Social Perception of Remote Assistants in Collaborative Assembly Tasks

Abstract
Remote support in general is a method that saves time and resources. A relatively new and promising technology for remote support that combines video conferencing and physical mobility is that of telepresence systems. The remote assistant, that is, the user of said technology, gains both presence and maneuverability in the distant location. As telepresence systems vary greatly in their design, the question arises as to whether the design influences the perception of the remote assistant. Unlike pure design studies, the present work focuses not only on the design and evaluation of the telepresence system itself, but especially on its perception during a collaborative task involving a human partner visible through the telepresence system. This paper presents two studies in which participants performed an assembly task under the guidance of a remote assistant. The remote assistant was visible through differently designed telepresence systems that were evaluated in terms of social perception and trustworthiness. Four telepresence systems were evaluated in study 1 (N = 32) and five different systems in study 2 (N = 34). The results indicated that similarly designed systems showed only marginal differences, but a system that was designed to transport additional loads and was therefore less agile and rather bulky was rated significantly less positively regarding competence than the other systems. It is particularly noteworthy that it was not the height of the communication medium that was decisive for the rating, but above all, the agility and mobility of the system. These results provide evidence that the design of a telepresence system can influence the social perception of the remote assistant and therefore has implications for the acceptance and use of telepresence systems.
Author(s)
Brade, Jennifer
Technische Universität Chemnitz
Mandl, Sarah
Technische Universität Chemnitz
Klimant, Franziska
Technische Universität Chemnitz
Strobel, Anja
Technische Universität Chemnitz
Klimant, Philipp  
Fraunhofer-Institut für Werkzeugmaschinen und Umformtechnik IWU  
Dix, Martin  
Fraunhofer-Institut für Werkzeugmaschinen und Umformtechnik IWU  
Journal
Robotics  
DOI
10.3390/robotics14060073
Additional full text version
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Language
English
Fraunhofer-Institut für Werkzeugmaschinen und Umformtechnik IWU  
Keyword(s)
  • assembly task

  • collaboration

  • human-robot interaction

  • social perception

  • telepresence system

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