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  4. Understanding citizens’ attitudes within user-centered digital health ecosystems: A sequential mixed method methodology including a web-survey
 
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2024
Journal Article
Title

Understanding citizens’ attitudes within user-centered digital health ecosystems: A sequential mixed method methodology including a web-survey

Abstract
Objective: Transitioning from digital health applications to digital health ecosystems, leveraging the advances in technologies and informatics, could be the next revolution in digital health. This includes offering centralized access to various health services and improving citizens’ well-being, delivery, clinical processes, and data management. However, a limited understanding of citizens may impede adaptation. Therefore, this study investigates citizens’ attitudes within digital health ecosystems, differentiated by their characteristics, to support health service-providers and governmental policymakers in establishing user-centered solutions.
Methods: This study follows a three-step sequential mixed method methodology: (1) a literature review. (2) Qualitative thematic analyses based on semi-structured qualitative interviews. (3) Quantitative analyses based on a web-survey (descriptive statistics, one-way analysis of variances, Tukey-honestly, and Cohen's d tests).
Results: N = 15 citizens were interviewed and n = 1289 responded to the web-survey, to our knowledge the largest survey on this topic. Citizens desire a more convenient management of health services and data (M = 5.2, SD = 1.59). Services with peer-to-peer interactions (M = 3.7, SD = 1.81) and lower involvement of health professionals (M = 3.8, SD = 1.75) are less demanded. Data protection is critical (M = 6.2, SD = 1.23). Public payers are mandated as orchestrators (M = 4.3, SD = 1.99), while private companies receive lower acceptance (M = 3.0, SD = 1.42).
Conclusions: Health service-providers could follow a three-staged approach to establish digital health ecosystems: (1) Increasing the convenience for citizens by enabling online management of health services and data. (2) Extending the citizen–healthcare provider partnership through online interactions. (3) Fostering preventative behaviors and quicker recovery by personalizing health services and interactions. Governmental policymakers should integrate an electronic health record.
Author(s)
Huettemann, Robin
Sevov, Benedict
Meister, Sven  
Fraunhofer-Institut für Software- und Systemtechnik ISST  
Fehring, Leonard
Journal
Digital health  
Open Access
DOI
10.1177/20552076241255929
Additional full text version
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Language
English
Fraunhofer-Institut für Software- und Systemtechnik ISST  
Keyword(s)
  • apps

  • Digital health

  • health informatics

  • mixed methods

  • qualitative

  • quantitative

  • technology

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