Designing trust-enabling blockchain systems for the inter-organizational exchange of capacity

In times of rapid and unpredictable developments, companies experience significant volatility in capacity utilization. Virtual capacity exchange platforms help to mitigate this challenge by exchanging capacities with anonymous participants in market-like peer-to-peer networks. However, its efficiency is hindered by behavioral uncertainties, including a lack of inter-organizational trust in other participants. To leverage the potential of such exchange platforms, this paper reports on a Design Science Research project aiming to derive and validate design principles for establishing trust in inter-organizational capacity exchange in two design iterations. Using blockchain technology, we instantiate six design principles into an artifact and perform experimental evaluations to investigate their effect on perceived trust. Our paper contributes to research and practice by identifying and applying prescriptive design knowledge and advancing our understanding of how to design trust-enabling inter-organizational systems. The originality lies within the empirical investigation of how and why different design principle combinations can be established through blockchain technology as one of the promising approaches for establishing trust. In doing this, we also disclose future pathways for IS and blockchain researchers and practitioners.