Good Practices of User Experience and Design Research for Mobile and Electronic Governmental Services

This paper summarizes desk research conducted on User Experience and Design Research for Mobile Governmental Services and presents Good Practices. As mobile services are the next step for governmental services, it is necessary that as this transition occurs that the integration of user needs, and user experience is considered from the start of the development process. This paper summarizes the methods, key findings, challenges that were discovered from UX and Design literature research on mobile and electronic governmental services. As a result, this paper derives Good Practices as a reference point for technical developers and other interested stakeholders to include the necessary user experience and design needs for market success.