ERMA - electronic risk management architecture for small and medium-sized communities
Project ERMA (Electronic Risk Management Architecture) strives to support risk management processes in small to medium-sized communities in case of natural or man-made disaster. The supported life cycle of risk episodes ranges from key indicator-based monitoring services, via process-oriented guidance for prevention and relieve, up-to public alerting services that are accompanied by citizen relationship management components to advise the public and gather information from the public. A pivotal element in this life cycle is know-how about processes. Process know-how enables effective support of rescue forces on the one hand, but also furnishes an invaluable resource for knowledge transfer and reuse. This paper presents ERMA's approach on the structuring of risk management processes along a process management stance. It reports on ERMA's components with a particular emphasis on its process management services.