Evaluation concept for integrated knowledge and co-operation platforms

This article introduces a concept for evaluating integrated knowledge and co-operation platforms which was derived from systematic examination of computer supported co-operative work (CSCW) and knowledge management systems and from research of available evaluation approaches to CSCW and knowledge management systems. It consists of various evaluation perspectives (individual, group, organisation, environment and technical system), thereby introducing comprehensive objectives, specifying topics and exemplary items for these perspectives. Considering experiences made with this concept, potential implementation scenarios are introduced.