Bedingungen erfolgreicher Telekooperation. Ein Erfahrungsbericht

This report gives an insight into the projects carried out in the "Integrated Software Infrastructures" department of the ISST Berlin on the subject of teleworking and telecooperation, as well as into the assumptions on which they were based and the initial experiences of the group. These are the installation and testing of a connection with the Dortmund branch (Cobra-l project), a project on the support of hotline consulting in the Berlin Service and Administration Centre for local administration centres in the public administrative districts of Berlin (HotCon project), and a project for the development of a general speech-act-based workflow system for the field of administration (WAM project).The authors come to the conclusion that telecooperation and teleworking can open up considerable economical and social potentials as a result of new fields of activity and increased effectiveness. But this will depend on a significant improvement in the technical and organizational conditions. I t is thus only natural that computer scientists should carry out the initial exploratory work "on themselves".