Exploring the impact of short-text complexity and structure on its quality in social media

Purpose - The purpose of this paper is to explore to which extent the quality of social media short text without extensions can be investigated and what are the predictors, if any, of such short text that lead to trust its content. Design/Methodology/Approach - The paper applies a trust model to classify data collections based on metadata into four classes: Very Trusted, Trusted, Untrusted and Very Untrusted. These data are collected from the online communities, Genius and Stack overflow. In order to evaluate short-texts in terms of its trust levels, we conduct two investigations: (1) A Natural Language Processing (NLP) approach to extract relevant features (i.e. Part-of-Speech and various readability indexes). We report relatively good performance of the NLP study. (2) A machine learning technique in more precise, a Random Forest classifier (RF) using Bag-of- Words model (BoW). Findings - The investigation of the RF classifier using BoW shows promising intermediate results (on average 62% accuracy of both online communities) in short-text quality identification that leads to trust. Practical Implications - As social media become an increasingly new and attractive source of information, which is mostly provided in form of short texts, businesses (e.g. in search engines for smart data) can filter content without having to apply complex approaches and continue to deal with information that is considered more trustworthy. Originality/Value - Short text classifications with regard to a criterion (e.g. quality, readability, etc.) are usually extended by an external source or its metadata. This enhancement either changes the original text if it is an additional text from an external source, or it requires text metadata that is not always available. To this end, the originality of this study faces the challenge of investigating the quality of short text (i.e. social media text) without having to extend or modify it using external sources. This modification alters the text and distorts the results of the investigation.