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  4. Digital transformation as an enabler for advanced services in the sanitation sector
 
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2018
Zeitschriftenaufsatz
Titel

Digital transformation as an enabler for advanced services in the sanitation sector

Abstract
People in Base of the Pyramid markets still face difficulties when it comes to sanitation. Container-based Sanitation (CBS) services represent a promising advanced sanitation service. Despite the observed outcomes of CBS services, organizations face obstacles when providing these services. To overcome these obstacles, digital transformations of these services are being carried out. We rely on multiple case studies to understand these digital transformations. Our findings highlight (1) the challenges these case organizations faced before engaging in the digital transformation, (2) their individual digital transformation pathways, and (3) a general framework for digital transformations in BoP markets.
Author(s)
Saul, Caroline Jennings
Gebauer, Heiko
Zeitschrift
Sustainability
Thumbnail Image
DOI
10.3390/su10030752
Language
Englisch
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IMW
Tags
  • container-based sanit...

  • advanced service

  • Internet of Things

  • Base of the Pyramid

  • WASH

  • sanitation

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