Enhancing the ramp-up of a new contract logistics business by developing a workers' requirements matrix

In contract logistics the ramp-up is very sensitive. This is due to the individual contracts, customized services, complex processes and especially those processes that are beyond transport, warehousing and handling called value added services. To fulfill those tasks, specific skills and qualifications are required, especially from workers. To enhance the ability of contract logistics providers to select workers with the right qualifications and the right level of qualifications, an instrument for the structured analysis of necessary functions and qualifications of the human factor was developed. The ramp-up management is used to shorten the time to volume and time to market. The requirements matrix is a helpful tool, especially for small and medium-sized companies which do not have new contracts, or consequently new processes, regularly. Furthermore, the matrix provides the possibility to exactly define the requirements by providing the selection of different fulfillment levels.