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  4. Supporting the Management of Spontaneous Volunteers Through AI-generated Task Descriptions
 
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May 2025
Conference Paper
Title

Supporting the Management of Spontaneous Volunteers Through AI-generated Task Descriptions

Abstract
Since about 2015, smartphones apps have been used in some areas of Germany to coordinate first responders in case of emergencies, and crises. Initially, the focus of such applications were medical emergencies and sudden cardiac arrests in particular. Later, use cases for crowdtasking apps have been broadened in order to address all types of disaster scenarios, and tasks. Additionally, disaster and emergency managers use such tools nowadays to coordinate untrained, spontaneous volunteers without specific qualifications in times of crises. While those volunteers can be of valuable support for some disaster management tasks, such as establishing emergency shelters, emergency management professionals have sometimes perceived the management of spontaneous helpers as burdensome in stressful situations. Furthermore, in times of crises, some emergency managers also felt overwhelmed by the situation and would have needed more guidance. Artificial intelligence could provide tools and features to support emergency managers in the process of managing spontaneous volunteers. This paper presents some initial results from a desktop exercise where generative AI was used to support the creation of task descriptions for spontaneous volunteers, and discusses future uses of AI with regard to volunteer management in disaster situations.
Author(s)
Klafft, Michael  
Jade University of Applied Sciences
Mainwork
22nd International ISCRAM Conference 2025. Managing and Responding to Coastal Disasters and Climate Change  
Conference
International Conference on Information Systems for Crisis Response and Management 2025  
Open Access
DOI
10.24406/publica-4710
10.59297/yj1bwz04
File(s)
Suppoerting the Management.pdf (3.6 MB)
Rights
CC BY 4.0: Creative Commons Attribution
Language
English
Fraunhofer-Institut für Offene Kommunikationssysteme FOKUS  
Keyword(s)
  • Spontaneous volunteers

  • Artificial Intelligence

  • Crisis Communication

  • Crowdtasking System

  • Volunteer Coordination

  • Desktop Exercise

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