Session C1: Taking Part in the Self-service Society

The main focus of this session is on the sociotechnological challenges of the selfserve society. Taking an active part in the selfserve society should be encouraged for as long as possible for all population as they age or should they become unwell. Support is needed since the ICT-based selfserve society presents problems, in particular for older people with physical or cognitive impairments or little or no familiarity with technologies. Solutions which increase independence and efficiency for experienced technology users may inadvertently threaten others with exclusion and loss of independence. Therefore, there is an emerging need to stimulate and support the capacities required for more inclusive or pervasive participation (e.g. mobility, physical, and cognitive). This session will give an overview of the topic but will also point out the difficulties and problems actual projects have encountered.