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Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik IPK
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PublicationBenchmarking techniques. Contribution to the IFIP WG5.7 Workshop on Benchmarcking - Theory and Practice. Short message statement( 1994)
;Mertins, K. ;Kempf, S.Siebert, G.Soon it was recognized that is was not enough to examine only products as explanation for the different types of costs of the company, but that a fundamental knowledge of the single activities within the aded value chain is a necessary assumption. For this purpose methods and tools are needed. Benchmarking is the device which turns the unstructured process of a permanent improvement into an objective action plan. Benchmarking starts when problems are identified and concentrates on detecting kernel problems to improve the current practice