Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik IPK

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Literature review of quality attributes for collaborative product development

2022 , Randermann, Marcel , Blüher, Till , Jochem, Roland , Stark, Rainer

In collaborative product development, diverse stakeholders are involved in distributed engineering activities. This situation makes it difficult to ensure, manage, and improve the quality across company boundaries. Therefore, this work determines the characteristics of collaborative engineering which have an influence on the quality of distributed product development. Several interoperability frameworks were analyzed in order to get insights into key areas for collaboration design. Furthermore, a systematic literature review provided the best practices for improvement efforts. The derived quality attributes were condensed and adapted to collaborative product development in the four key areas of organization and processes, data/artifacts, information technology systems and infrastructure, and social factors. This enables product developers to examine their collaborative engineering environment and to identify room for improvement and to enhance quality. A case example of an engineering change order shows a collaborative data flow process, in which the quality attributes may indicate improvement measures.

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Learning Factory for Industry 4.0 to provide future skills beyond technical training

2018 , Schallock, Burkhard , Rybski, Christoffer , Jochem, Roland , Kohl, Holger

The paper will describe the design of a learning factory for Industry 4.0 that addresses the growing demand for future skills of production staff. Existing learning factories often focus on the technical skills whereas this learning factory also trains decision making, group work and performance monitoring skills. The paper refers to the existing categorizes of learning factories and unveils its numerous features. The conceptual design includes theoretical and practical parts, which prove to be successful in a German learning factory that was realized by the authors. Especially, for the industry 4.0 environment, the layout consists of three stages of a production system, from manual to automatized manufacturing. The practical tasks cover the introduction of smart devices, connection of information flows as well as monitoring of performance. The didactical design of the training program provides a sustainable approach by not only realizing training courses but also includes preparation with management, mid-term coaching and success monitoring after the training. The learning factory is a part of a whole research institute for intelligent manufacturing in China including consultancy and application support. One of the underlying goals of the learning factory is to enable production staff for change management, decision making and innovation.

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Wer A sagt, muss auch Q sagenEL Herausforderungen für ein globalisiertes Qualiätsmanagement

2014 , Jochem, Roland , Meentken, Felix , Nowak, Daniel

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Objectives and Barriers for the Implementation of Energy Management Systems in Manufacturing Enterprises in Germany: Results of an Empirical Investigation

2013 , Jochem, Roland , Karcher, Phillip , Siemer, Markus

This paper introduces and examines objectives and barriers that occur during the implementation of an energy management system (EnMS). It thereby presents the results of an empirical investigation regarding manufacturing enterprises in Germany conducted by the Fraunhofer Institute for Production Systems and Design Technology IPK. It further focuses on the context of German legislature and public facilitation made to promote energy efficiency. The results shall give recommendations where promotions made to energy efficiency should be aimed at and what potentials for improvement exist.

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Issues in distributed Engineering of SMEs over the Collaboration Life Cycle

2020 , Blüher, Till , Randermann, Marcel , Rosa, Maiara , Stark, Rainer , Jochem, Roland

Collaboration in product development has played an increasingly important role in the past decades. However, distributed engineering creates a wide variety of challenges that, in some cases, are highly context dependent. In Germany, small and medium sized enterprises (SMEs) play a vital role to the economy and engage in many collaborative engineering projects. So far, it remains a practical challenge to design a joint engineering environment that is not well-assisted by the science community. In addition, collaborations evolve over time. This study examines problem fields in collaborative engineering of SMEs and presents the collaboration life cycle (CLC) framework. This framework aims at classifying and contextualizing different problem domains within the greater context of a collaborative partnership. Therefore, we have conducted an interview study with industry experts regarding challenges in distributed engineering with SMEs and validated the results through an industry workshop. We argue that a high-level perspective on collaboration with different life-cycle phases in conjunction with the description of practical problem fields can assist in understanding collaboration in distributed design better. Going forward, the findings provide the base for ongoing research in a project that aims to make the maturity level of any distributed engineering environment assessable and provides guidance for improvements.

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Empirical study on quality management for product-service systems in industrial environment

2016 , Pasch, Florian , Rybski, Christoffer , Jochem, Roland

Purpose - To achieve long-term customer retention a comprehensive and individual performance is increasingly important for companies from the manufacturing industry. A possibility to meet this challenge is given by Industrial Product-Service Systems (IPS2). The purpose of this paper is to discuss the results of a current study on quality management for IPS². Design/methodology/approach - After a short introduction to the topic of IPS² the paper takes the study design as its structure. It gives an overview of the demography and results of the study and ends with a conclusion. Findings - Concerning the choice of products and services the results show that customer individual performances prevail. Closely related to that is the tender of services, which are meanwhile a part of the performance offer in all industries. All in all there are already first types of IPS². The quality perception exceeds the conformance of specific requirements. Reliability and perceived quality are becoming increasingly important. An integration of customers into the quality management is the exception. Regarding the quality management in value creation chains it can be outlined that quality goals are mostly company-wide but not for the entire value creation chain. Cross-company standardized processes exist in least cases. This also applies to cross-linked CAQ-systems. Communication of quality problems is handled mainly via e-mail. Quality management in value creation chains needs a common buildup of competencies by joint trainings. In practice it is barely there. Even if the potential is seen, partners and suppliers mostly will not be considered. Originality/value - The paper considers the study results from different angles and shows the potentials of the IPS² approach. Thereby it investigates different approaches to offer a combined product-service system.

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Qualitätsbewertung bei hybriden Leistungsbündeln. Spezifische HLB-Methodik erlaubt umfassende Bewertung

2014 , Pasch, Florian , Schober, Johannes , Jochem, Roland , Rybski, Christoffer

Die Qualität von "hybriden Leistungsbündeln" (HLB) wird durch die Sach- und Dienstleistungsergebnisse, die HLB-Prozesse sowie die Ausprägung des Qualitätsmanagementsystems im Wertschöpfungsnetzwerk geprägt. Hinzu kommt ein erweitertes Qualitätsverständnis, das neben der Erfüllung spezifizierter Anforderungen den Nutzen für den Kunden in den Mittelpunkt stellt. Der Fachbeitrag stellt eine Methodik vor, die eine Messbarkeit sowie Bewertbarkeit dieses umfassenden Qualitätsverständnisses ermöglichen soll.

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Organizational planning for quality management in the digital age

2020 , Behmer, Falk Johannes , Jochem, Roland

Purpose Quality managers today require a holistic, overreaching view on the organization and its goals in order to plan the quality management organization (QMO) effectively. The purpose of this paper is to present the concept of a web application that aims to support quality managers in organizational planning tasks. The basis for the implementation is a previously developed planning method that builds on Product and Technology Roadmapping as well as Quality Function Deployment. It supports the QMO's strategic development in line with the organization's overall strategy. Design/methodology/approach Based on previous research that systematically identified the requirements toward a suitable planning method and a consecutively designed framework, a web application was developed. This process followed agile software development approaches, including test-driven iteration cycles and validation through a case-based user trial. Findings Standardized quality criteria for software development together with identified requirements for a suitable planning method provided a specified guideline to develop a web application. This application enables quality managers to effectively deploy the previously developed planning method. It proved successful in an initial field trial and creates a basis for integrated, computer-aided QMO planning. Originality/value With an integrated planning method that was implemented through a web application, quality managers could be effectively supported in developing the QMO in line with the overall strategy. As organizational planning tasks are reoccurring but not day-to-day business, moderated workshops that use the web application as a guiding tool and enable quality managers to focus on delivering information inputs appear to be a highly promising approach.

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Success factors and organizational approaches for the implementation of energy management systems according to ISO 50001

2015 , Karcher, Phillip , Jochem, Roland

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Die Gretchenfrage in der Praxis - Kosten, Nutzen und Wirtschaftlichkeit von QM-Systemen

2014 , Jochem, Roland , Raßfeld, Colin , Behmer, Falk , Skowronek, Johannes

Wie lässt sich der Beitrag des Qualitätsmanagements zum Unternehmenserfolg in der Praxis ermitteln? Die TU Berlin und das Fraunhofer IPK haben untersucht, mit welchen Kenngrößen deutsche Unternehmen die Effektivität und die Effizienz von QM-Systemen messen. Die Studie findet eine große methodische und inhaltliche Vielfalt im Qualitätscontrolling - und überall hohen Aufwand für die Datenerhebung.

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