Intuitive authoring on web: A user-centered software design approach

To motivate users to work with computer-based systems, to enhance their usage frequency, and to avoid that users get frustrated while working with computer-based systems, it is necessary to respond to the users as much as possible. User-centered software approaches try to assume all the wishes and demands of users. This paper presents a step-by-step introduction to a user-centered software development process. First, a definition of the term "intuitive" in the context of software development will be given. Furthermore, the development process will be explained as a combination of existing user-centered design processes. The implementation of an authoring tool in the European UNITE project, which uses the presented design approach, gives an insight into the development process and the results of the design approach.