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2002
Conference Proceeding
Title
Advances in service industries: R&D needs, state of the art and future trends
Title Supplement
1st International Symposion on Service Engineering and Management, DL '02, Stuttgart, 26th November 2002
Abstract
The objective of the symposion was the discussion of the state of the art and trends in service engineering and service management as well as the identification of needs for future research. Main topics have been: Theoretical service models and typologies, service marketing, service operations management, human resource management, service competence, benchmarking and assessment, service excellence, R&D perspectives.
Person Involved
Corporate Author
Bundesministerium für Bildung und Forschung -BMBF-
Fraunhofer-Institut für Arbeitswirtschaft und Organisation -IAO-, Stuttgart