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Advances in service industries: R&D needs, state of the art and future trends

1st International Symposion on Service Engineering and Management, DL '02, Stuttgart, 26th November 2002

: Bundesministerium für Bildung und Forschung -BMBF-; Fraunhofer-Institut für Arbeitswirtschaft und Organisation -IAO-, Stuttgart

	Stuttgart: Fraunhofer IRB Verlag, 2002, 185 pp. : Ill. International Symposion on Service Engineering and Management <1, 2002, Stuttgart> ISBN: 3-8167-6233-6 ISBN: 978-3-8167-6233-1

	English
	Conference Proceedings
	Fraunhofer IAO ()
	service; service engineering; Service Management; service research; basic research; applied research; trend; Dienstleistungsforschung

Abstract
The objective of the symposion was the discussion of the state of the art and trends in service engineering and service management as well as the identification of needs for future research. Main topics have been: Theoretical service models and typologies, service marketing, service operations management, human resource management, service competence, benchmarking and assessment, service excellence, R&D perspectives.

: http://publica.fraunhofer.de/documents/N-14631.html