Fraunhofer-Institut für System- und Innovationsforschung ISI

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  • Publication
    Importance of industrial services and service innovations
    ( 2007)
    Weissenberger-Eibl, Marion A.
    ;
    Koch, Daniel Jeffrey
    The service sector in general has become far more important in recent decades. This development can also be seen with respect to services in the investment goods industry or in the so called provision of industrial services. This paper raises the issue that industrial services are the main growth driver of today's economies and have a major potential for companies to increase their revenues. After the introduction and a short definition of services and service systems the paper will clarify the importance of industrial services on a theoretical basis. The paper aims to enhance the service systems model to broaden the understanding of the development of service innovations in the investment goods industry. The service systems approach will be used to discuss the influences on the development of service innovations on a theoretical basis.
  • Publication
    RFID and its influence on manufacturing
    ( 2007)
    Weissenberger-Eibl, Marion A.
    ;
    Koch, Daniel Jeffrey
    This paper discusses Radio Frequency Identification (RFID) technology and its impact on production and manufacturing. The challenges and opportunities RFID offers for manufacturing in terms of automation are discussed, and consideration is given to how this transformation takes place and which processes are targeted. The paper focuses on manufacturers using RFID for automation and on the relationship between manufacturers and suppliers. One vision about the use of RFID in manufacturing is that the results include improved knowledge about demand, better forecasting of changes in supply and demand, and a more optimal steering of the production. Other outcomes include a range of new opportunities for the production process itself that allow production processes to become more efficient. An example is presented by Siemens and its efforts to improve automation through RFID in Business-to-Business (B2B) transactions.