Fraunhofer Institut für Integrierte Publikations-und Informationssysteme IPSI

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  • Publication
    The extended process model - transforming process specifications into ontological representations
    ( 2006)
    Brocks, H.
    ;
    Meyer, H.
    ;
    Kamps, T.
    ;
    Begger, C.
    Knowledge-intensive processes arc often open ended and can be only weakly specified in traditional business process models. The extended process model provides a comprehensive integration of process and knowledge specific aspects within a single, ontological representation. In this article we describe the transformation of standardized business process definitions into a unified conceptual process model. We then apply our methodology to the scenario of IT services.
  • Publication
    A multiagent environment for the flexible enactment of knowledge-intensive processes
    ( 2006)
    Bayer, K.
    ;
    Kempf, S.
    ;
    Brocks, H.
    ;
    Kamps, T.
    Knowledge-intensive processes are characterized by vague specifications and a dynamic course of action. They require a flexible, knowledge-based enactment environment supporting the dynamic allocation of resources, changes in assignments, organizational structure, policies, and requirement and priorities, but also conflicts between resources participating in different processes. In this article, we present a multiagent enactment environment that incorporates the flexible allocation of resources but is also capable of handling various types of runtime exceptions. The benefits of adopting a knowledge-based approach are demonstrated based on a prototype implementation of an IT-Helpdesk scenario.