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Fraunhofer Institut für Integrierte Publikations-und Informationssysteme IPSI
Can proactive behavior turn chatterbots into conversational agents?
Beratungsdialog im WWW: Ein konversationales Modell und seine Implementierung
The use of contextual information in a proactivity model for conversational agents
Intelligent product information search in e-commerce
Content engineering for conversational advisory systems
Increasing the customer's choice: query expansion based on the layer-seeds method and its application in e-commerce
Automatische Thesauruserstellung und Query Expansion in einer E-Commerce-Anwendung
Using case based retrieval techniques for handling anomalous situations in advisory dialogues
A personalized information search process based on dialoguing agents and user profiling
Helping conversational agents to find informative responses