Cases, scripts, and information-seeking strategies: On the design on interactive information retrieval systems
1995,
Belkin, N.,
Cool, C.,
Stein, A.,
Thiel, U.
The support of effective interaction of the user with the other components of the system is a central problem for information retrieval. In this paper, we present a theory of such interactions taking place within a space of information-seeking strategies, and discuss how such a concept can be used to design for effective interaction. In particular, we propose a model of information retrieval system design based on the ideas of: a multidimensional space of information-seeking strategies; dialogue structures for information seeking; cases of specific information-seeking dialogues; and, scripts as distinguished prototypical cases. We demonstrate the use of this model by discussing in some detail the MERIT system, a prototype information retrieval system, that incorporates these design principles.