Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik IPK

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  • Publication
    Improving maintenance services for machine tools by integrating specific software functions
    ( 2013)
    Uhlmann, Eckart
    ;
    Otto, Franz
    ;
    Geisert, Claudio
    Information and communication technology (ICT) reveals high potential to make maintenance, repair, and overhaul (MRO) services more efficient. This paper presents a concept for an ICT system that will support field service technicians as well as administrational staff. The system will provide software functions for service preparation and to guide service technicians through process operations, providing machine documentation, machine and service history, and data from the machine control. A multi-agent based communication concept will enable interaction between administrational staff, service technician, and machine tool by data exchange, generation of situational instructions, and automated documentation of service activities.