Performance indicators are required to enable an effective and efficient management process. This paper describes the application of the Management Information Engineering concept used to develop a balanced set of performance indicators in the context of a benchmarking project. It shows how benchmarking can initiate the development of a Performance Management System.
Performance indicators are required to enable an effective and efficient management process. This paper describes the application of the Management Information Engineering concept used to develop a balanced set of performance indicators in the context of a benchmarking project. It shows how benchmarking can initiate the development of a Performance Management System.