1999
,
Mertins, K.
,
Jochem, R.
Changing markets and innovative competitors force each company to study and improve its organization, its business processes and its technologies constantly. Whoever drops behind in these times loses market shares and endangers the long-term existence of the company. It is necessary to realign the entire corporate planning and design along the value added chain to speed up the business processes. All relevant user views, such as quality, organization, information systems, costs (controlling) and affected departments, have to be incorporated and should be studied regarding their interaction. When designing and executing processes to accept and employ a quality concept the decisive aspects are determined by the kind of information and by the active integration of all affected departments, divisions and staff members. On the other hand, the staff members must have a good knowledge of important business processes. The employees of quality planning should be "process advisors", i.e., quality management should be incorporated into the business process. The quality-oriented design of business processes described in this book supports this integration. The book is based on the results of the KCIM project "Scientific Basis and Contribution to the Standardization of CIM Interfaces" that was funded by the German Federal Ministry for Research and Technology. On this basis, we developed the concept.
1997
,
Mertins, K.
,
Jochem, R.
Documenting the existence of a certified quality management system is becoming a crucial factor of performance for many industrial companies. A certificate according to DIN EN ISO 9000ff. presupposes that the QM system conforms to set standards and that the system has been documented. Many companies look for ways to limit the documentation expenses on behalf of value adding design activities. One approach to this problem is the process-oriented setup of the QM documentation. This set-up can be developed from a computer-based enterprise model with a modeling tool automatically.