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Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik IPK
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PublicationWissensmanagement zur Steigerung der Wettbewerbsfähigkeit( 2000)
;Mertins, K.Heisig, P. -
PublicationLearning from the Best( 2000)
;Mertins, K. ;Heisig, P.Kohl, H.The article focuses on the experiences in Benchmarking of the Information Centre Benchmarking at Fraunhofer IPK since its foundation in 1994. -
PublicationIntegrating business process re-engineering with human-resource development for continuous improvement( 1997)
;Mertins, K. ;Heisig, P.Krause, O. -
PublicationErfahrungswissen bei der kurzfristigen Auftragssteuerung( 1993)
;Mertins, K. ;Schallock, B. ;Carbon, M.Heisig, P.The importance of tacit knowledge for short-term order control is increasingly recognized. However, up to now little is known about the structure and use by the shop floor staff of this kind of knowledge. Starting from the key tasks of order control this article discusses the characteristics of skill-enhancing short-term order control systems.