Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik IPK

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  • Publication
    Proactive maintenance as success factor for use-oriented Product-Service Systems
    ( 2017)
    Exner, K.
    ;
    Schnürmacher, C.
    ;
    Adolphy, S.
    ;
    Stark, R.
    In use-oriented Product-Service Systems (PSS) the ownership of the product remains with the provider who is responsible for maintenance, repair and overhaul [1]. Thus the risk of machine unavailability is transferred from the customer towards the PSS provider. In order to minimize this risk the provider needs to reduce unscheduled downtimes to enhance machine availability. Hence proactive maintenance is an important success factor for providing this PSS type [2]. In practice, manufacturing equipment providers struggle to derive the required information for providing proactive maintenance from the existing data and thus potentials remain unused. One of the problems for many companies in this context is the missing knowhow for managing and analyzing this high amount of data. This issue is discussed in research and practice under the topic "Big Data" [3]. This paper focusses on discussing different approaches for data gathering, analysis and interpretation as well as associated challenges. Drivers and hindering factors are introduced and solution approaches are provided. These aspects are analyzed in a case study in collaboration with a material handling manufacturer which was conducted in one of the transfer projects of the Collaborative Research Center Transregio 29 which addressed the dynamic interdependencies of products and services in the production area.
  • Publication
    Operationalizing IPS2 development process
    ( 2014)
    Nguyen, H.-N.
    ;
    Exner, K.
    ;
    Schnürmacher, C.
    ;
    Stark, R.
    By offering Industrial Product Service Systems (IPS2) to their customers companies differentiate themselves from their competitors. However, companies are still facing the problem of a more complex and challenging development process which causes an increasing demand for new methods and tools for the integrated development of products and services. Although a generic PSS development process [4] has been developed within the scope of the Collaborative Research Center Transregio 29 (CRC TR29) to provide guidance for IPS2 development, a method for operationalizing this generic process and therefore supporting companies in planning integrated IPS2 development projects, is still missing. To overcome this shortcoming, a method for operationalizing the mentioned generic PSS development process was developed within the CRC TR29. This method describes a systematic approach for transferring the generic PSS development process into concrete project plans considering project specific boundary conditions within a project management software. Basis of the operationalization is the process-based PSS Development Project Management approach [3], which enables a straightforward, standardized and consequently a complete and high quality project plan. In this paper, the method for operationalizing IPS2 development process will be lilustrated by a test case of a crane manufacturer.