Nazaruka, Erika2022-09-212022-09-212022978-3-031-16947-2978-3-031-16946-5978-3-031-16948-9https://publica.fraunhofer.de/handle/publica/425946enPerspectives in Business Informatics Research. 21st International Conference on Business Informatics Research, BIR 2022. Proceedings