Raßfeld, ColinColinRaßfeldRößle, DominikDominikRößleJochem, RolandRolandJochem2022-03-0413.8.20132013https://publica.fraunhofer.de/handle/publica/23273910.4995/ijpme.2013.155810.24406/publica-r-232739Global economic integration increased the complexity of business activities, so organizations are forced to become more efficient each day. Process organization is a very useful way of aligning organizational systems towards business processes. However, an organization must do more than just focus its attention and efforts on processes. The layout design has also a significant impact on the system performance. We contribute to this field by developing a tailored process-oriented organizational structure and new layout design for the quality assurance of a leading German automotive manufacturer. The target concept we developed was evaluated by process owners and an IT-based process simulation. Our results provide solid empirical back-up in which the performance and effects are assesse d from a qualitative and quantitative perspective.enbusiness process managementprocess architectureorganizational designlayouting658670journal article