Colomo-Palacios, RicardoVarajão, JoãoSoto-Acosta, Pedro2022-03-022022-03-022012978-1-613-50044-6978-1-613-50046-0978-1-613-50045-3https://publica.fraunhofer.de/handle/publica/153481Customer relationship management and the social and semantic web