Under CopyrightOppermann, R.R.Oppermann2022-03-1019.07.20072005https://publica.fraunhofer.de/handle/publica/34751910.24406/publica-fhg-347519The paper describes several means to increase the usability and utility of public services for citizens. User participation and supporting expertise in ergonomics are described as a combined strategy for e-Government developments. Direct user group participation and legal representatives have to be involved. Adaptation and end user development means can be incorporated to extend the user participation beyond the development process towards the whole life cycle of the system.enuser participationusability004005006conference paper