Marrella, Andrea2022-08-162022-08-162022978-3-030-94342-4978-3-030-94343-1978-3-030-94344-8https://publica.fraunhofer.de/handle/publica/41980310.1007/978-3-030-94343-1enBusiness Process Management Workshops. BPM 2021 International Workshops