Faustmann, G.G.Faustmann2022-03-092022-03-091998https://publica.fraunhofer.de/handle/publica/330260Up to now, exceptional situations in workflow management have only been handled by using physical relations between work items (e.g. "rejecting and giving back results within a workflow"). The approach presented in this paper uses meta-information from a workflow to support problem-solving by workers within the workflow. Based on the WAM approach that builds up a situation-specific hierarchy of tasks, a method is presented that is also able to cope with the adaptation of already planned as well as already carried out parts of a workflow.enadaptive workflowexception handlingprocess model hierarchyworkflow management004conference paper