Ganz, WalterWalterGanzMörschel, InkaInkaMörschelSchletz, AlexanderAlexanderSchletzKicherer, FlorianFlorianKicherer2022-03-042022-03-042013https://publica.fraunhofer.de/handle/publica/23251110.1080/02642069.2013.755517This is an introduction to a special issue on service productivity based on the outcomes of the XXI RESER Conference in Hamburg, 8-10 September 2011. It shows the importance and the challenges of the research topic as well as different approaches for improvement.en338journal article