Under CopyrightPeinel, G.G.PeinelRose, T.T.RoseBerger, E.E.Berger2022-03-1010.1.20082007https://publica.fraunhofer.de/handle/publica/35507910.24406/publica-fhg-355079Project ERMA (Electronic Risk Management Architecture) develops a platform for risk managers that can be cus-tomised to individual risk management scenarios in order to meet the needs of small and medium-sized municipali-ties. Due to their limited resources, smaller boroughs call for flexible and intelligent platforms that can be tailored to a set of risk management scenarios that might range from natural disasters to man-made hazards. This paper will promote a process-oriented stance for supporting emergency management operations. The scope of services ranges from decision support via key-indicators with attached process management system up-to alarming services that incorporate citizen relationship management services to keep the citizen well informed and use him for the capture of additional information.encrisis managementprocess managementkey indicator systemSOA004005006conference paper