Volunteering Service Engineering

The digital transformation has far-reaching effects on the work and organizational processes of the future. Non-profit organizations are also affected by digital transformation and should systematically pursue it. This contribution introduces a reference model and describes it in more detail. The approach places particular emphasis on the use of digital tools with strong involvement of volunteers. It is based on concepts of service engineering and design thinking, promoting cooperative and interactive collaboration among volunteers. The application of this model was validated in the context of volunteer work at the VDI Württembergischer Ingenieurverein e. V. The use case illustrates both the requirements that volunteers have for a modern non-profit organization and the implementation of a requirement through the development of a custom app at VDI.