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  4. Toward an integrative model of trust for digital emergency communication
 
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2020
Konferenzbeitrag
Titel

Toward an integrative model of trust for digital emergency communication

Abstract
Digital technologies have become an integral enabler of communication during various phases of emergency management (EM). A crucial prerequisite of effective communication between authorities and the public during EM is the establishment of adequate mutual trust. Trust, however, is an elusive concept which is not easily translatable into technical settings. In this paper we propose an integrative model of trust in digital communication and show how such model can be advantageous in assessing and improving trust relations in context of EM. Our interdisciplinary model, which is based on findings from psychology, sociology and computer sciences provides an abstraction which not only seizes both subjective and objective as well as personal and non-personal, \eg institutional or cultural, aspects of trust but at the same time is concrete enough to be applicable to real-life scenarios.
Author(s)
Fotouhi Tehrani, Pouyan
Fraunhofer-Institut für Offene Kommunikationssysteme FOKUS
Kalckreuth, Niklas von
Weizenbaum Institute / Humboldt University Berlin
Lamprecht, Selma
Weizenbaum Institute / Humboldt University Berlin
Hauptwerk
ISCRAM 2020, 17th International Conference on Information Systems for Crisis Response and Management. Conference Proceedings
Konferenz
International Conference on Information Systems for Crisis Response and Management (ISCRAM) 2020
File(s)
N-595788.pdf (1.49 MB)
Language
Englisch
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FOKUS
Tags
  • trust

  • emergency management

  • digital communication...

  • modeling

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