Digital business engineering: Findings from the install4schenker case

The development of digital business models is a key field of research in the age of digitization. As companies embark on the journey to develop digital business models, the need for a methodology which supports their journey is imminent. This paper contributes to sharpening the methodological foundation of Digital Business Engineering by conducting a single case study exemplified by Install4Schenker. Install4Schenker is a digital service coordinating, controlling and validating external craftsmen with the goal of avoiding two-menhandling while delivering products requiring installation such as heaters. Based on this case study, this paper aims to identify the potential for further research, optimizations, and clarifications for the Digital Business Engineering methodology.