Knowledge management between provision and creation of knowledge

This paper discusses strategies and concepts of information and communication technology (ICT) support for knowledge-intensive work processes (computer supported knowledge work) as a problem of linking syntactic and semantic information processing. Linking syntactic and semantic information processing led to the idea that information (thinking) centers will be useful because ICT use must be organized before and during knowledge-intensive work processes take place. The different approaches and strategies of knowledge management should and can be integrated. This can promote the development of creative learning organizations.