This roadmap provides an outline of all the chapters of the book to help the reader find their way reading through this State of the Art report on Quality of future Internet Services. This we explain why the book is structured like this, what the logic is behind each chapter, and what the possible relations and dependencies between chapters are. At the end of the roadmap, we briefly outline the five-year history of the COST Action 263 that produced this book as its final report.
