Requirements for the Development of a Performance Management System with Consideration of Unforeseeable Business Process Variants

Supply chain issues arising from market turbulences force companies to find new solutions in the short term. Hence, deviations from the ideally designed business processes are inevitable, especially during production planning and control. These deviations result in unforeseen process variants. In addition, process steps of those process variants are often not completely conducted with IT systems and are therefore difficult to trace. Another underlying problem lies in the bias of performance measurement of process variants because each variant aligns with different goals and framework conditions. For these and other reasons, the performance management of process variants presents a challenge. To overcome this challenge, a serious game is being further developed in a research project. The goal is to provide trainings for performance management in a turbulent business environment with the serious game. It simulates the business processes and supply chain issues of a drilling machine manufacturer and serves as a use case for the research presented in this paper. The challenges associated with the performance management of unforeseeable business process variants are derived from the use case. A gap analysis is conducted between the challenges and existing requirements for the development of performance management systems. Based on this, adjustments are proposed to existing requirements and new requirements are being developed.