Analysing supply chain performance using a balanced measurement method

Aside from lean management and business process reengineering, a new management approach for optimising logistics organisation is receiving strong recognition: Supply Chain Management (SCM) [1]. The major step to benefit from SCM is the structured analysis of enterprise specific opportunities within the inter- and intra-company business processes and the respective material, information and capital flows. The paper describes an analysis approach based on enterprise demands placed upon supply chain analysis and proposes a framework of indicators for analysing SCM performance as part of this analysis approach.