Teamware for participative experience-based business process inspection & introduction. The indiGo Project

Up-to-date and used business processes are of utmost importance for organizations to keep in touch with rapid changing market demands. Nevertheless, many organizations neglect these processes and leave the knowledge about them in the heads of their experts. To create accepted and reliable business processes various experts and users have to be integrated into the definition and inspection phases of business processes. In this paper, we present the indiGo framework for moderated eParticipative Process Learning and Inspection, where potential process users and process experts collaboratively develop business processes supported by experiences from similar and applied business processes. In indiGo, moderation is used for team coordination as well as conflict resolution. Participation and decisions in process improvement are supported through experience management techniques. The moderated eDiscussions are used to collect, resolve, and integrate different views on business processes as well as to find errors and obstacles in the process application. Additionally, we present first results of a long-term case study for the evaluation of our methods. The results indicate that processes introduced, inspected, and modeled with process user participation results in process models with higher acceptance and higher perceived quality.