Supporting human monitoring activities in highly automated manufacturing through gamification
Monitoring activities in highly digitalized and automated production plants are mentally and psychologically demanding (Warm et al., 2008) and due to their passive nature, they offer few opportunities to satisfy psychological needs which can lead to low intrinsic motivation, psychological strain and poor monitoring performance. This paper demonstrates the use of the motivating characteristics of game elements to address the needs of competence, autonomy and stimulation in order to support the monitoring activity and to generate a positive user experience (Ryan et al., 2006). Game elements were integrated in a dashboard of a control center and evaluated in two studies where test persons carried out a simulated, standardized monitoring task. The results showed no significant differences in the monitoring performance. However, the dashboard with game elements was assessed significantly more positively regarding joy, psychological needs, psychological demands as well as the assessment of usability and user experience. We conclude that the proper use of game elements in the dashboard made the monitoring activities in the control center more attractive and increased the wellbeing of the test persons.