The citizen office in a box - user requirements and usability issues for mobile citizen services

The MoBüD consortium aims to develop a device concept and an infrastructure for mobile citizen services. Citizen consultants will be enabled to go to public places such as hospitals, senior citizen residences, markets, or day-care centres in order to provide services just as stationary offices of citizen services do. This approach combines aspects of e-government services as well as the idea of a central administrative contact point ("one-stop office"). The useful combination of these approaches reflects our understanding of a sufficient, currently feasible m-government service.