Identifying Value Creation Patterns for Smart Services

In manufacturing industry, digital services that build up on product's data are gaining significantly in importance. These so-called smart services induce a profound change in value creation for involved stakeholders. Due to new value creation structures and mechanisms, the planning of value networks for smart services becomes a highly sophisticated matter. This paper aims to facilitate the strategic planning of value networks for smart service providers by presenting a collection of value creation patterns. These patterns were identified in a combined approach that includes a comprehensive literature analysis, a best practice review, and a validation in four case studies.