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  4. Using webcrawling of publicly available websites to assess e-commerce relationships
 
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2012
Conference Paper
Title

Using webcrawling of publicly available websites to assess e-commerce relationships

Abstract
We investigate e-commerce success factors concerning their impact on the success of commerce transactions between businesses companies. In scientific literature, many e-commerce success factors are introduced. Most of them are focused on companies' website quality. They are evaluated concerning companies' success in the business-to- consumer (B2C) environment where consumers choose their preferred e-commerce websites based on these success factors e.g. website content quality, website interaction, and website customization. In contrast to previous work, this research focuses on the usage of existing e-commerce success factors for predicting successfulness of business-to-business (B2B) ecommerce. The introduced methodology is based on the identification of semantic textual patterns representing success factors from the websites of B2B companies. The successfulness of the identified success factors in B2B ecommerce is evaluated by regression modeling. As a result, it is shown that some B2C e-commerce success factors also enable the predicting of B2B e-commerce success while others do not. This contributes to the existing literature concerning ecommerce success factors. Further, these findings are valuable for B2B e-commerce websites creation.
Author(s)
Thorleuchter, Dirk  
Fraunhofer-Institut für Naturwissenschaftlich-Technische Trendanalysen INT  
Poel, Dirk van den
Ghent University, Faculty of Economics and Business Administration
Mainwork
Annual SRII Global Conference 2012. Proceedings  
Conference
Service Research and Innovation Institute (Annual SRII Global Conference) 2012  
Open Access
DOI
10.1109/SRII.2012.106
File(s)
010.pdf (297.56 KB)
Rights
Under Copyright
Language
English
Fraunhofer-Institut für Naturwissenschaftlich-Technische Trendanalysen INT  
Keyword(s)
  • B-B

  • classification

  • SVD

  • success factor

  • textmining

  • website

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