Improving courseware quality through life-cycle encompassing quality assurance

The quality of courseware development is affected by four factors: content and instructional issues; managment; technical and graphical issues; and concerns of the customer. In this paper we describe IntView, a courseware development method that integrates these four factors throughout the whole development life-cycle. By combining existing courseware quality assurance methodologies with software engineering techniques such as inspections and tests the interests of the participating roles are balanced. Both the IntView methodology and the quality assurance techniques are described and the results of some preliminary case studies are reported.