Using Knowledge Discovery Technology in Experience Management Systems

The management of experiences from projects is an important issue for modern software organizations. In this paper we describe our initiative for experience management (EM) called COIN based on case-based reasoning technology. We present several examples of application from data mining and text mining to enhance our system at Fraunhofer IESE. Our goals are, on one hand, to discover new knowledge and, on the other hand, to use this knowledge to improve the processes within an EM organization.