Approaches And Research Directions For Adapting Rapid Prototyping In Industrial Service Development

Services offer companies unique opportunities to expand their portfolio with customer-oriented solutions leading to competitive advantages due to their uniqueness. Nevertheless, companies struggle with the development and successful implementation of industrial services. The main reason for this lies in a lack of suitable development approaches and procedures for industrial services, which primarily originate from product development. Rapid prototyping (RP) aims to enhance service development (SD) by considering the need for highly iterative and fast development with simultaneous involvement of partners and customers. Against that backdrop, this paper explores use-cases, frameworks, and applications of RP to contribute to restructuring industrial SD. Utilizing a systematic literature review (SLR), RP approaches in the various disciplines of engineering are collected. After extracting important features and aggregated dimensions, the authors compare their findings to meta-theoretical foundations of Service-Dominant Logic (SDL) to give an outlook on future research on adapting RP in SD.