Integrated evaluation of a PSS business case and a PSS design method - application of the PSS layer method to an industrial drilling solution

A multitude of PSS design methods has been published but industrial application is sparse. The paper introduces a new case of integrated product-service offerings in the construction business. Then, we apply the PSS Layer Method developed earlier to evaluate this method further on and to publish new experiences. We show that the method is a helpful tool to describe integrated offerings, thus product-service systems, holistically. Generalized findings on what industry is not addressing enough in PSS development will be given.